Job description

Successful candidates need a strong background in all aspects of database technology, with an emphasis on the use of analytical and reporting tools.

Excellent written and oral communication skills are a must.

Employers seek a bachelor’s degree in computer science, information systems or engineering, as well as several years of work experience with database queries, stored procedure writing, Online Analytical Processing (OLAP) and data cube technology.

Typical duties of a business intelligence analyst

• Designing and developing enterprisewide data analysis and reporting solutions
• Reviewing and analyzing data from multiple internal and external sources
• Communicating analysis results and making recommendations to senior management
• Developing data cleansing rules for the company

Job description

Candidates for the database administration role need a strong information technology foundation in database structure, configuration, installation and practice.

Employers seek individuals with knowledge and experience in major relational database languages and applications, such as Microsoft SQL Server, Oracle and IBM DB2.

Professional certifications from Microsoft, Oracle and others are also valuable.

Effective database management requires a keen attention to detail, a strong customer service orientation and the ability to work as part of a team.

Typical duties of a database administrator

• Managing, monitoring and maintaining company databases
• Making requested changes, updates and modifications to database structure and data
• Ensuring database security, integrity, stability and system availability
• Maintaining database backup and recovery infrastructure

Job description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.

In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported.

Employer requirements depend on the help desk position level.

Tier 1, an entry-level position, normally requires less than two years of work experience and may require an associate’s degree or completion of coursework at a technical school.

Tier 2 jobs typically require two to four years of work experience and may require a bachelor’s degree or a two-year degree and additional, equivalent work experience in a help desk setting.

Tier 3 positions often require four or more years of help desk experience, may require a bachelor’s degree in computer science or a related field, and/or professional certifications such as HDI’s Customer Service Representative or Support Center Analyst or the Microsoft Certified Systems Engineer (MCSE) designation.

Typical duties of a help desk technician

Tier 3

• Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve
• Analyzing and identifying trends in issue reporting and devising preventive solutions
• Mentoring other help desk personnel on hardware and software problem analysis and resolution

Tier 2

• Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1
• Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

Tier 1

• Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems
• Recognizing and escalating more difficult problems to Tier 2 support
• Logging call activity

Job description  

Successful candidates should be detail oriented and have excellent problem-solving and analytical abilities. 

Good communication skills and the ability to work independently and as part of a development team are required. 

A minimum of two to three years of programming experience is a typical requirement. Equally important are programming skills in languages and frameworks such as C#/C++, HTML, Java/Java Enterprise Edition, Microsoft .NET and SQL Server.

Typical duties of a software developer 

• Coding, testing and debugging programs according to computer engineering specifications 
• Modifying, expanding and updating applications 
• Communicating with a team that includes analysts, engineers and quality assurance testers in order to coordinate and document application development and testing 
• Developing software prototypes

Job description

Successful systems analyst candidates must be excellent analytical thinkers and problem solvers, as well as effective communicators. 

A broad understanding of, and experience working with hardware and software systems, including their installation, maintenance and life cycles is required. 

Employers look for five or more years of experience working with specific applications and/or operating systems. 

Typical duties of a systems analyst 

• Analyzing systems hardware and software problems and developing technical solutions 
• Translating user and/or systems requirements and information into functional technical specifications 
• Writing and maintaining detailed systems documentation, including user manuals and technical manuals 
• Acting as a liaison between developers and end users to ensure technical compatibility and satisfaction

Job description

Web developers should have in-depth knowledge of internet protocols and applications, in addition to a solid understanding of business strategy.

They need strong communication skills and the ability to work both individually and as part of a team.

Employers typically seek individuals with several years of developer experience. Sample code and web links to sample work are often requested.

Candidates should be well versed in web technologies, software and tools, such as AJAX, ColdFusion, JavaScript, SOAP, HTML/DHTML, LAMP and others.

Typical duties of a web developer

• Gathering business requirements and developing specifications for web-based applications
• Providing technical assistance to web administrators
• Integrating websites with back-end systems such as databases
• Writing test plans and test results